Cancellation and Refund Policy
Medication Cancellation & Refunds
Initial Purchase
When making your initial purchase of a specific prescription medication at UrWay Health you will be required to fill out contact/demographic information along with a medical intake form. A required physician consultation will follow, including a decision by the physician to prescribe the medication. If approved, the prescription will be sent to our partner pharmacy that will ship the medication to your doorstep. Your order is eligible to be cancelled any time prior to shipment of the medication by the pharmacy and your payment will be refunded. You will only be responsible for the product that is shipped.
Subsequent (Refill) Purchase
Any subsequent purchases of the same medication through a subscription plan or a one-time purchase (non-subscription) requires you to complete a medical follow-up form and also requires a physician consultation. Your order is NOT eligible to be cancelled after you submit your medical follow-up form. If you made a one-time purchase, then your payment is non-refundable unless your physician decides not to prescribe your medication. If you purchase is part of a subscription plan, then you agree to make your next scheduled payment unless your physician decides not to prescribe your medication.
Shipping & Product Problems
If there is an issue with shipping or the condition of the items at delivery, please contact us at support@urwayhealth.com and provide the following information:
- Order Number
- Tracking Number
- Photo Evidence of the Damage (If applicable)
We will assess these issues on a case-by-case basis.
If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Refunds of Other Services
Appointments with a dietician or nutritionist are refundable if the appointment is canceled within 24 hours of its scheduled time.
Fitness Programs are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, first check your credit card transactions.
Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund yet, please contact us at support@urwayhealth.com.
How to Cancel
You can cancel your Subscription Service by navigating to your dashboard on UrWay Health, pick the appropriate product category and choose My Subscription and then click Unsubscribe. You can also email us at support@urwayhealth.com to cancel a subscription or a one-time purchase.
