Medication Cancellation & Refund Policy

At UrWay Health, transparency and patient confidence are core to how we operate. The policy below outlines how cancellations, refunds, and shipping issues are handled for all prescription medication orders.

 

Initial Purchase

Your first medication order begins with completing your contact information, demographic details, and a medical intake form. A licensed UrWay Health physician will then review your information, conduct a consultation, and determine whether a prescription is appropriate. If approved, your prescription is sent directly to our partner pharmacy for fulfillment and shipment.

 

Cancellation Eligibility

•            You may cancel your order any time before the pharmacy ships your medication.

•            Once a product has shipped, it is not eligible for a refund for any reason unless explicitly approved by UrWay Health.

•            You are responsible for the cost of any medication that has already shipped.

•            A $50 cancellation fee applies if your order has been:

•            Approved by the physician,

•            Sent to the pharmacy,

•            And cancelled before shipment.

 

Subsequent (Refill) Purchases

Refill orders—whether part of a subscription or a one‑time purchase—require a medical follow‑up form and a physician consultation to ensure ongoing safety and effectiveness.

 

Cancellation & Refund Rules

•            Once you submit your medical follow‑up form, the order cannot be cancelled.

•            One‑time purchases: Payment is non‑refundable unless the physician decides not to prescribe the medication.

•            Subscription purchases: You are responsible for your next scheduled payment unless the physician decides not to prescribe the medication.

•            If a refill order has shipped, it is not eligible for a refund unless approved by UrWay Health.

 

Shipping Issues & Product Concerns

If your order arrives damaged or there is a shipping issue, our team is here to help. Please email support@urwayhealth.com with:

•            Your Order Number

•            Tracking Number

•            Photo evidence of damage (if applicable)

 

All shipping‑related concerns are reviewed case by case.

Refunds for shipping or product issues are granted only at the discretion of UrWay Health.

If a refund is approved, it will be processed and credited to your original payment method within 10 days.

 

Late or Missing Refunds

If you are expecting a refund and have not yet received it:

1.          Review your recent credit card transactions.

2.          Contact your credit card company, as posting times may vary.

3.          If the refund still does not appear, email us at support@urwayhealth.com and we will assist you.

 

How to Cancel

You can manage or cancel your subscription at any time by:

1.          Logging into your UrWay Health dashboard

2.          Selecting the appropriate product category

3.          Navigating to My Subscription

4.          Clicking Unsubscribe

 

You may also request cancellation of a subscription or one‑time purchase by emailing support@urwayhealth.com.